Voice Communcation

Call Centres

Voice Communcation

Wouldn’t it be great to have a call centre solution that allows you to react to your customer contact centre needs immediately? Having the ability to move agents between queues quickly and easily. And, crucially, helping you to achieve your SLA response times.

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We can offer advanced call centre features with simple and intuitive management.

Want to maximise employee productivity and enhance your customer experience? Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and call centre technology.

With CRM integration, wallboard, reporting, statistics, IVR and more, we can ensure that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.

Never miss a call with Advanced Call Centre Reporting

  • Integrated Wallboard for real-time monitoring
  • Detailed reports of longest wait time and abandoned calls
  • SLA and Callback Statistics
  • Call Back option for customers not willing to wait

Advanced Queue Strategies and Real-Time Statistics

  • Log agents in and out of queues
  • Round Robin
  • Hunt by Threes – Random & Prioritized
  • Call Back – callers can hang up and keep their position

Superior Call Centre features include

  • Listen in allows you to listen to a call without the caller or agent knowing
  • Train new agents during a live call with the whisper function
  • Call recording of inbound and outbound calls
  • Agents making a mess of a call? Use Barge in to take over

Server-side CRM Integration

  • Zendesk, Salesforce, Freshdesk, Office 365,
  • Google Contacts and more
  • Automatically link incoming calls to customer records
  • Launch phone calls with a single click from your browser or application
  • Ensure customer satisfaction with quick and easy logging of interactions