Our success story from:
I highly recommend Diacom, we have been using them for years. We left briefly to go with another firm, we didn't even see the contract out before we went back with Diacom as the service is second to none and the team are friendly and informative, they always provide excellent and speedy service, you really can't go wrong with these guys.
- Lee Morgan – IT Manager
SOS are one of the UK’s largest discount cash and carry wholesalers. They provide customers with a wide range of quality branded food, household goods and non-food items. With a diverse portfolio of over 4500 lines.
Diacom Networks acquired the support agreement for SOS voice and data in 2017, helping to improve their service greatly.
SOS had migrated from ISDN to SIP with another supplier. They were experiencing a lot of the common issues associated when Voice traffic is not prioritized correctly on the data network. Dropped calls, poor speech quality and no explanation as to why.
We were contacted to help.
With the implementation of faster internet circuits and network management policies we were able to remove these issues entirely.