Freestyle Interactive is an international digital marketing agency.
Freestyle deliver digital marketing services in strategy and planning, creative design, technical build, campaign management and audience engagement.
They execute integrated digital communication programmes across paid, owned and earned digital channels. We work with brand and corporate clients across Europe in support of digital consumer marketing, corporate communications and internal communication strategies.
Freestyle had a Soft IPPBX which from a niche manufacturer. Due to financial issues the manufacturer had gone into liquidation.
This left Freestyle in a difficult situation, their system was no longer supported and as such represented a significant business risk.
If there had been any technical issues with the platform that they had deployed, there was no support or spare parts available.
The system was also leased which meant their existed financial aspects to be considered before a replacement solution could be deployed. These in many ways were as important and the technical.
Diacom Networks Ltd worked with the Technical and Financial team within Freestyle to source a solution which would be both technically, and fiscally suitable to meet the customers communications requirements.
The solution purchased by Freestyle from Diacom Networks is based around the Mitel CS5000 HX. The Mitel represented a sound investment from a strong UK based manufacturer that addressed their concerns based on their previous experience. Also, due to the high level of functionality delivered as standard, financially the platform proved to be cost effective.
The customer already had deployed a VoIP ready LAN that made the deployment fairy straightforward. We were able to install the new 5320 Self Label Key IP Phones and new Mitel CS5000 HX over one night with very limited disruption to the business.
The whole process including training and programming was delivered for all 70 users over a total of 2 days.
The result is that Freestyle was able to resolve all their issues, and also get a system in place to that was fully supported. At no more monthly expense than was already in the allocated budget.
Freestyle have made good use of the Mitel CS5000 HX core functions, which includes aspects as outlined below.
- Xarios Desk Top CTI
- Outlook Integration
- Desk Top Call Control GUI for all users
- Hot Desk
- Conference Bridge
- Mobile Twinning
- Voice Mail to Email Notification
- Mitel 5310 Conference Units for Meeting Rooms
Products and services used
- Diacom Networks provide the following services to the customer as part of our long term commitment to the customer
- Calls and Line Rental Services
- Maintenance and Support for Mitel CS5000 HX